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Warranty Information

Our warranties are expressly limited to the replacement of furniture and/or furniture components, if the furniture is defective. Douglas Nance will either provide replacement furniture/parts or otherwise repair the furniture at no cost to the customer. In the event of piece replacement, no assembly labor is included. In the event that a customer alleges a defect, Douglas Nance will require photos of the defect be sent to determine the nature and extent of the defect. All photos shall be sent at the customer’s expense to our corporate headquarters.

The limited warranty, as set forth above constitutes the sole and exclusive remedy of the original consumer purchaser with respect to any defective Douglas Nance product and is in lieu of all other obligations and liabilities of Douglas Nance. In no event shall Douglas Nance (and parent company Atlantic Adirondack Co.) be responsible for any cost of procurement of substitute goods, lost profits, or any incidental, consequential, and/or special damages of any kind with respect to the manufacture and sale of any Douglas Nance (and parent company Atlantic Adirondack Co.) products.

Consumer - Lifetime Warranty

Douglas Nance warrants the teak products shall be free from defects in materials and workmanship for the lifetime of the original owner for residential use. Commercial use of teak products have a warranty period of three years. If the product fails due to defects in material or workmanship during this warranty period, Douglas Nance will repair or replace, at its option, the product part (or similar product or part if discontinued) that is in question free of charge. The word “defects”, as used in this warranty, is defined as imperfections, which impair the utility of the product.

Commercial - Three Year Warranty

Douglas Nance warrants the teak products shall be free from defects in materials and workmanship for three years from the date of purchase for commercial use such as any public or common use area. If the product fails due to defects in material or workmanship during this warranty period, Douglas Nance will repair or replace, at its option, the product part (or similar product or part if discontinued) that is in question free of charge. The word “defects”, as used in this warranty, is defined as imperfections, which impair the utility of the product.

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